Post Title: Support and Outreach Worker
Salary (pro rata): £25,877 - £27,368
Hours and Contract Type: 37 Hours, Full Time, Permanent
Responsible to: Support Team Manager
Department: Support Services
Location: Aberystwyth, Cardigan or mid County
Closing date: 23 October 2026 (midday) (Please note that applications received after this deadline will not be accepted).
Interview Date: 3 November 2026
Post: Support & Outreach Worker
Responsible To: Support Team Manager
The main objectives of the post will be:
To work as part of a team of Support Workers working across north and mid Ceredigion, under the direction of the Support Team Manager.
To deliver support through bespoke packages of care (not personal care) to service users who are vulnerable due to circumstance or conditions, which include learning disabilities, mental health issues, autism, physical and mobility issues, etc.
Support for each individual is based on recognised support needs, which entails providing practical help and assistance over a period of time on a weekly basis to improve an individual’s quality of life, promote safety and emotional well-being, independent healthy living, companionship, and positive social impact through socialisation and integration into the local community.
Role:
To work under the direction of the Support Team Manager in carrying out the following tasks:
- To ensure that the personal care plan is followed, as recommended, and that any actions to be undertaken are done so with the full agreement of the service user.
- To ensure that all support and outreach notes are written up, signed and filed at the end of each session and that each support file contains all relevant information.
- To work and communicate effectively with relevant partner agencies to ensure a co-ordinated approach to service delivery.
- To report directly to the Support Team Manager and Team Leader regarding cases where concerns are raised involving safeguarding issues, liaising with statutory services and referring details on as appropriate.
- To maintain effective electronic and paper-based office information systems and organised records.
- To manage personal mileage and expenses reported on a monthly basis and checked by the Support Team Manager and HR staff.
- To liaise with all relevant statutory and /or voluntary organisations as in the best interests of the service user or family member i.e. DSS, Local Authority Housing Section and Benefits Section, Social Services, etc.
- To participate in any scheduled training, supervisions and appraisals
- To undertake any other duties as may be required.
General Care Society Responsibilities:
- The Care Society is fully committed to the active promotion of equality and diversity in its capacity as an employer and in the provision of all its services. It is the individual responsibility of each staff member to ensure the application of this Policy.
- Under the Health and Safety at Work Act, all employees are required to take care of their own health and safety and that of other employees and members of the public, and to co-operate with the Society in complying with their statutory duties.
- Strict adherence to confidentiality, particularly regarding personal details of staff and service users, is of paramount importance.
- Communication and teamwork is a vital aspect to the success of the Society’s work. Consequently, all members of staff are contracted to attend regular team and organisational meetings as directed, including necessary training.
- To contribute to the development and promotion of the projects and further initiatives within the Society.
- To operate within the Society’s overall vision, policies and procedures.
Person Specification using Competencies
Working on own initiative/ self-reliance
Essential
- Self-direction and motivation to meet support plan objectives and assumes responsibility for own actions
Teamwork
Essential
- Develops effective working relationships and works Co-operatively across TCS teams and with service users.
Customer Focused
Essential
- Delivers excellent customer service and makes decisions centred primarily on the needs of our clients
Interpersonal Skills: Verbal Communication
Essential
- Gains trust and confidence through conversation and tailors content of speech to the level and experience of the client / audience
Interpersonal Skills: Listening Skills
Essential
- Shows patience, empathy and respect for what other people have to say.
Stress Management
Essential
- Able to remain calm under pressure and diffuse tense situations in the face of provocation or hostility
Time Management
Essential
- Establishes a course of action for self and/or others to accomplish specific goals within set timeframes
Integrity
Essential
- Is objective, non-judgemental and maintains confidentiality at all times
Technical Skills
Essential
- Possesses good computer skills, in particular proficiency in MS Office
General Requirement
Essential
- Full Driving Licence and car owner
Language
Desirable
- Ability to speak Welsh