Vacancy type: Paid Vacancy
Function: Human Resources
Location: Head Office - Sully
Salary: £26,655 - £28,619 per annum (depending on experience)
Contract type: Permanent
Contract hours: Full time
Weekly hours: 37.5 hours / 5 days - Monday to Friday from 9.00am to 5.00pm
Closing Date: 09/11/2026
Ref No: 1122
We have an exciting opportunity for an experienced administrator to join our busy People Services team.
About the role:
In this varied and busy role, you will provide comprehensive administrative support to the People Services team, helping to deliver an efficient, responsive and customer-focused HR service across the organisation.
As the first point of contact for many HR enquiries, you will play a key role in supporting colleagues, managers and applicants throughout the employee lifecycle.Working closely with the HR Partner and wider People Services team, you will maintain accurate employee records, process changes to employment details, support payroll administration and ensure that HR information is managed in line with organisational procedures and data protection requirements.
You will also coordinate compliance activities, including pre-employment checks, DBS renewals, probation reviews and other employment-related documentation.You will support recruitment and onboarding activities, from recruitment administration (such as co-ordinating application forms and arranging interviews), to pre-employment checks and new starter inductions, helping to ensure a positive experience for candidates and new colleagues.
In addition, you will support with management information and reports, employee benefit schemes and contribute to audits and compliance reviews.
As a superuser of the HR information system, you will help maximise its effectiveness by maintaining records, supporting system users and identifying opportunities to improve processes and ways of working. Through your strong organisational skills, attention to detail and commitment to excellent service, you will help ensure the People Services team delivers a professional and effective service that supports Tŷ Hafan's vision and mission.
About you:
You will be an experienced administrator with a strong track record of delivering high-quality administrative support in a busy and fast-paced environment. Highly organised and customer focused, you will be confident managing competing priorities, maintaining accurate records and delivering excellent service to colleagues and stakeholders.
You will be a proactive and approachable team player with excellent attention to detail and a commitment to maintaining confidentiality. Comfortable working with HR systems and databases, you will be able to manage sensitive information accurately and professionally, while ensuring compliance with policies, procedures and data protection requirements.
You will also bring:
- Recent experience in a a busy administrative role, with the ability to organise and prioritise a busy workload effectively.
- Strong administrative skills and excellent attention to detail, with a commitment to accuracy and quality.
- Excellent written and verbal communication skills, with the ability to build positive working relationships at all levels.
- Experience of working with databases or information systems.
- The ability to work to deadlines, manage multiple tasks and adapt to changing priorities in a fast-paced environment.
- Strong IT skills, including Microsoft 365, and the confidence to learn and make effective use of new systems and technologies.
- A professional, discreet and trustworthy approach, with the ability to handle confidential and sensitive information appropriately.
- A flexible, positive, personable and proactive attitude, with a commitment to providing excellent customer service and taking ownership of your work.
As well as sharing our values of Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership, you will be flexible, adaptable and committed to supporting colleagues across the organisation to help deliver an outstanding People Services function.
The post holder will be required to work 37.5 hours per week, Monday to Friday, 9.00am to 5.00pm.
The role operates on a hybrid basis, with the post holder working four days per week on site at our Sully hospice (including the team's core office day on Tuesdays), and one day per week remotely.
Our Benefits:
- Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays (pro-rata to hours)
- Group Personal Pension Scheme with an employer contribution of 5%
- Life assurance- death in service benefit
- Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
- Unlimited access to a 24/7 online GP as well as a range of other health experts
- Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
- Cycle to work scheme
- Technology, mobile phone and will writing schemes
- Discounted gym membership and shopping discounts
- Free secured parking.
Please note: we may close the vacancy earlier should sufficient applications be received.
Closing date: Monday 9th November 2026
1st stage Teams interview date: Monday 16th November 2026
Final stage interview date (onsite) – Wednesday 25th November 2026
We are not seeking agency support for this role.
For any queries regarding the role, please email.