Shape Your future with Us
We are a growing, technology-led consumer claims group operating across regulated and non-regulated claims environments. Our businesses specialise in managing high-volume consumer claims processes with a strong focus on operational excellence, compliance, and customer outcomes.
We are investing heavily in automation, data intelligence, and AI-supported workflows to create scalable, efficient, and high-performing claims operations. This role sits at the heart of that operational growth.
Your Role
We are looking for people who want to make a difference, people who take ownership, stay curious, and help move our business forward.
As part of our Operations team, you will support the day-to-day handling of consumer claims and play a key role in understanding processes, supporting operational excellence, and contributing to a fast-moving environment powered by technology and intelligent processes.
We are a technology-led business with cutting-edge systems, automation, and AI-assisted workflows. We welcome people who enjoy working in a modern, digital-first environment and who feel energised by using technology to solve problems, streamline processes, and drive continual improvement.
Key Responsibilities
Operational Support
- Review and process high-volume consumer claims in line with internal processes and quality standards
- Maintain and update case management systems and workflow tools
- Track case progress and ensure timely movement through each stage
- Identify missing information and follow up with relevant parties
- Support quality control checks to ensure accuracy and compliance
Workflow & Performance Support
- Monitor workflow queues and flag delays, risks, or bottlenecks
- Support SLA and KPI tracking through accurate data input and reporting
- Assist with operational reporting, data tracking, and insight gathering
Process Improvement & Continuous Improvement
- Support implementation of process improvements across the claims lifecycle
- Use systems, data, and tools to help improve performance and efficiency
- Build an understanding of operational processes and identify patterns, issues, or improvement opportunities
- Contribute ideas for automation, system improvements, and smarter ways of working
Stakeholder & Business Support
- Communicate clearly with internal teams and external partners to progress cases
- Work collaboratively across teams to support operational delivery
- Ensure adherence to internal processes and regulatory requirements
Skills & Experience
- Has experience or a strong interest in operations, claims, legal, financial services, or a similar processing environment
- Is comfortable working with systems, CRM platforms, or workflow tools
- Is highly organised with strong attention to detail
- Is reliable and takes ownership of their work
- Is a clear communicator who can engage with colleagues and stakeholders
- Is curious, proactive, and eager to learn
- Is comfortable managing multiple tasks and prioritising workload
Nice to have:
- Experience in admin, operations, or customer support roles
- Familiarity with Excel or Google Sheets
- Interest in process improvement or data-led operations
Benefits
- Competitive salary
- 20 days annual leave + bank holidays
- Hands-on experience in a tech-enabled, data-driven operations team
- Exposure to automation, AI-supported workflows, and modern systems
- Ongoing training and development
- Clear progression into senior operations roles
Why Join Us?
Career Growth: You will grow your career while being part of a company that is pioneering AI-driven innovation and automation across multiple industries.
Supportive Culture: You'll be part of a collaborative, high-performance team where knowledge-sharing and mentoring are part of our DNA. We offer a fun, inclusive, and fast-paced environment where your ideas are not only heard they’re encouraged.
Modern Practice: Work with advanced AI-powered tools, streamlined workflows, and full administrative support.
Strategic Expansion: With ambitious growth plans and a national footprint, we offer exciting long-term opportunities in a dynamic firm.
Equality, Diversity & Inclusion: We are an equal opportunities employer and are committed to creating an inclusive and supportive working environment. Applications are welcomed from all suitably qualified individuals.
Ready to Redefine Your Career?
If you are looking to start or grow your career in operations and want to be part of a fast-moving, technology-led business, we would love to hear from you. Share your CV with us!
*This job specification may be reviewed and updated periodically to reflect the evolving needs of the business.